ACS International Schools' Intranet/Virtual Learning Environment was badly managed, resulting in thousands of pages and microsites with different interfaces and styles. As huge investments had been made in the current product, starting over wouldn't be an option
As a result, I decided to break the problem down into smaller pieces and start with the parents within a smaller group called the PTSA. I found issues with not being able to find information, having to visit a lot of different places for news, and that it didn't work on mobile.
Using personas helped me make better design decisions, as they were smart, intelligent women from around the world who spent most of their time on mobiles, and who spoke English as a second language. After designing mock-ups, I shared them with the parents, and we worked together to solve the problem.
In the final design, we had a news feed, which was updated through the various departments across the school, important links such as catering, sports, finances, and the grades of their children were displayed on the dashboard. I then developed the design into the system.
As I was contracting, I accepted a full-time job offer. I then worked on the intranet/virtual learning environment for four schools, integrating student, teacher and head office sections.